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 Terms and Conditions 

And what you need to know

Hello Beautiful and welcome to my website. 

I am now available to schedule all programmes and any service that requires 1:1 time with me from

14th FEBRUARY, 2023. Conny is available to coach from19th January 2023

 

NATALIE'S COACHING HOURS:

PLEASE NOTE: My coaching hours are Tuesday to Thursday ONLY. 11am UK time zone finishing at 5pm UK. Please bear this in mind before purchasing any service that requires time with me. 

CONNY'S COACHING HOURS

PLEASE NOTE: Conny's coaching hours are Monday to Friday ( can do Saturdays if requested and if she is available) ONLY. 8am UK time zone finishing at 5pm UK. Please bear this in mind before purchasing any service that requires 1:1 face time with Conny. 

 

SELF-STUDY WORKSHOPS AND MASTERCLASSES 

If you are purchasing a self study masterclass or workshop, this will be sent to you within 24 hours on receipt of payment. Please check your junk folder in case it lands there. PLEASE NOTE: There are no refunds once you have received this service.

1:1 TIME WITH NATALIE OR CONNY 

If you are purchasing any service that requires 1:1 time with me OR Conny, PLEASE NOTE: On receipt of payment, I will email you (within 24 hours PLEASE CHECK YOUR JUNK FOLDER IF YOU HAVE NOT RECEIVED A RESPONSE) and request your availability if this is time with me, or introduce you to Conny via email for Conny to schedule this with you, based on the hours we coach (see above) 

 

ONLINE SCHEDULE

I DO NOT HAVE or share a schedule online, so please don't look for one :-) I only share when I am available from, the date, so you are not disappointed if you have to wait to see me. Everything else, on purchasing any service is done via email with myself or if it is a service with Conny, then Conny will email you. 

 

WHEN PURCHASING ANY SERVICE

   When you have received a self study programme from me there are no refunds as you have the links to the workshops. If you are wanting a refund for a service that you have changed your mind for, please be aware that I get charged by Stripe to refund, so there will be a charge if you choose to request a refund. 

NO SHOWS AND LATE CANCELLATIONS

PLEASE NOTE: If you do not show up for any scheduled service that requires 1:1 time with myself or Conny, you will need to purchase another session. We cannot get this time back and it is stated in all of the initial emails that are sent out when purchasing time with myself or Conny that 48 hours notice is needed to cancel or move a session or another session needs to be purchased.

If you need to move or cancel a session, 48 hours notice is needed or a new session needs to be purchased through the website. 

 

 

1:1 TIME RULES

 

All 1:1 sessions take place with via Zoom. This is free to download. You are not allowed to record any sessions, as Conny and I share a lot of personal information in these sessions, so please make sure you always have pen and paper with you. 

 

Please check your junk email folder in case any emails ( my response or Conny's ) lands there.

Much love Natalie xxx  

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